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Within 30 days of receipt of your shipment, you may return an item
for a refund. You may also return an item within 30 days if it is
defective, and we will pay the return freight charges. The replacement
product will ship as soon as it is available by the same shipping
service that was selected for the original purchase. Items must
be returned with all original contents, including any and all manuals,
warranty cards and outer packaging. You will be responsible for
freight and insurance on returned items. We will pay the shipping
costs on any return item that is a result of our error.
Outbound shipping may be free with purchase, but if the item is
returned, these shipping charges will be deducted from the refund.
All refunds, credits, and exchanges are for the value of the equipment
only, and do not include shipping charges.
Any orders that are refused at time of delivery will be subject
to all associated shipping costs including the shipping costs for
the product(s) to be returned. A handling fee may also be charged
for orders that have been processed and shipped, and then refused
at time of delivery.
If the item you purchased meets the Return Policy requirements,
please contact
us. A return authorization number must accompany all returns. Please
include your name, Order ID number, product, and reason for return,
date of purchase and phone number on all correspondence. You will
also need to indicate whether the return is for a refund, exchange
or replacement item. We will then provide you with a return authorization
number and instructions for the return.
We will notify you by e-mail once the returned item has been processed.
You can expect a refund within 7-10 days of return and in the same
form of payment originally used for the purchase.
There will not be any restocking fees as long as the item meets
the requirements of our Return Policy and is returned in factory
fresh condition. If the product has been registered with the manufacturer,
there will be a 20% restocking fee deducted from the purchase amount.
If you receive an item that has been damaged in transit, please
contact the shipping company immediately and notify us as well.
You can also cancel unshipped items by emailing us.
Items that may not qualify for a refund include items returned
in an un-sellable condition, items with missing parts, items that
have been altered and/or modified, items returned more than 30 days
after delivery.
Exceptions to our Return Policy
· Any used gear (items with visible signs of wear and tear)
· Software (this may also include hardware that includes software),
Sound Cards, Expansion Boards that have been opened or no
longer in shrink wrap
· Printed music (sheet music and books)
· Cables (instrument, snake, mic, speaker, digital, MIDI, studio,
adaptors)
· Any item with saliva contact (harmonicas, reeds, recorders,
mouthpieces, etc.)
· Recording media
· Accessories (ear pieces, open strings, drumsticks, drumheads,
cymbals, tubes, pick-ups)
CPU | Hard Drive | Memory
· Arrangement for a return must be made within 15 days from
the date the item is shipped.
· Products that are defective, and/or DOA (Damaged On Arrival),
can only be returned for repair / replacement.
· All returns must also follow the return procedures mentioned
above.
· All refunds, including defective and DOA CPU's, will be
charged a 15% restocking fee.
· Overclocking or improper installation of CPU fans will
cause CPUs to chip or burn. All chipped and burnt CPUs are considered
physically damaged and are not eligible for replacement or refund.
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